DescriptionHourly Wage Estimate: $24.42 - $36.63 / hour
The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.
Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Tech Analyst II opening with Sunrise Hospital today and find out what it truly means to be a part of the HCA Healthcare team.
Sunrise Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Note: Eligibility for benefits may vary by location.
We are seeking a(an) Tech Analyst II for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!
The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.
What you will do in this role:
• Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users
• You will analyze and provide hands-on support for simple to moderate inquiries.
• You will log and track problems; review problem tracking databases
• Perform facility-based moves, adds, and changes (MACs), as needed
• You will maintain documentation for each incident or request, and escalate complex problems to the next level of support per documented procedures
Qualifications you will need
· Bachelor’s degree in information systems or a healthcare-related field is preferred
· A minimum of three years of IT experience is required
· A+ and Microsoft Product certifications are preferred
· Valid state driver’s license is required
This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).
ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."
If you find this opportunity compelling, we encourage you to apply for our Tech Analyst II opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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HCAhrAnswers at 1-844-422-5627 option 1.