Call Center Rep in Ft Lauderdale, Florida, United States
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Call Center Rep

IRL - East FL Core Lab
Ft Lauderdale, FL, United States
Full-time • Days (Rotating Weekends)
Admitting Registration Clerical and Scheduling   Job ID: 701781
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Description

IRL EFD Central Core Lab

3201 SW 15th ST, Deerfield Beach, Fl 33442

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Call Center Rep with IRL - East FL Core Lab you can be a part of an organization that is devoted to giving back!

The IRL East Florida Division (EFD) Core Laboratory supports 14 HCA facilities in the East Florida Division as well as multiple HCA hospitals in the FL panhandle, Georgia and South Carolina. In addition, the EFD Central Lab supports a large network of outreach clients across south Florida, the US, and several international clients. Our beautiful state of the art laboratory is open 24/7 and provides high complexity Histology, Microbiology and Flow Cytometry testing in a fast-paced working environment. 

Benefits

IRL - East FL Core Lab, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the IRL - East FL Core Lab family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Call Center Rep to help us reach our goals. Unlock your potential!

Seeking a Call Center Core Lab Representative to provide expertise and champion results. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels the patient experience is as meaningful as we do.

You Will:

  • Provide front line client support to facilitate laboratory information exchange through handling of incoming and outgoing telephone interaction as well as thorough documentation of such interactions.
  • Assist in the set up of new accounts providing pricing information to new clients.
  • Dispatch phlebotomists across Miami/Ft. Lauderdale for requested appointments.
  • Deliver critical results to clinicians and the state of FL.
  • Perform duties consistent with written procedures and regulatory requirements.
  • Support the department in achieving department goals for service, quality, regulatory compliance, financial performance, patient satisfaction, healthy work environment, and integration of intra and inter-departmental activities.

You Should Have:

  • A High School or GED required
  • Vocational/Technical diploma preferred
  • 1-3 years of call center experience 
  • This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

Integrated Regional Labs is a full service provider for clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital based rapid-response laboratories present in four HCA Healthcare divisions within the state of Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers and commercial accounts.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Call Center Rep opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Details

IRL - East FL Core Lab
Full-time • Days (Rotating Weekends)

COVID-19 Vaccination

In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role MAY require you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations, or to have applied for a medical or religious exemption (including booster for California). (For further clarification, please ask your recruiter.)

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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