Provider Solutions Specialist

Description

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Provider Solutions Specialist opening with HealthOne today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

HealthOne, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  
• Fertility and family building benefits through Progyny
  
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• Family support, including adoption assistance, child and elder care resources and consumer discounts
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan
  
• Retirement readiness and rollover services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a(an) Provider Solutions Specialist for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

The Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows.

KEY RESPONSIBILITIES OF THE PROVIDER SOLUTIONS SPECIALIST:

· Assist in implementation and support of systems and technologies deployed to physicians and physician offices.

· You will assist in testing physician-related systems for facility-specific requirements.

· Proactively round in the facility and physician practices to ensure physician support needs are identified and addressed

· Coordinate physician and physician office service requests and incident resolutions through the Division Service Desk.

· You will monitor and communicate trends and issues that may affect administration/physician relationships.

· Provide timely response and resolution to provider issues identified and reported in GrowthLink, as applicable.

· Collect, validate, and appropriately route documentation to support system access, confidentiality, information protection and security compliance.

· You will conduct or assist with access reviews and audits.

· Contribute to division and facility strategic planning with regard physician product lines.

· Provide on-call support as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

· Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows.

· Develop, maintain and customize educational material for new HCA IT&S solutions and application enhancements to reflect facility or physician-specific needs.

CUSTOMER SERVICE:

· Partner with facility and division colleagues to enable a successful physician experience and foster improved customer service interactions

· Effectively communicates with customers, maintaining positive body language with confidence and patience.

· Follow up, post issue resolution, to complete customer service cycle

· Seek feedback through customer interaction to identify areas of improvement

Education:

· College graduate or advanced course studies or related experience with a minimum of 3 years previous experience in healthcare related field preferred.

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Provider Solutions Specialist opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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