Desktop Service Specialist

Description

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Desktop Service Specialist opening with HCA Healthcare today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  
• Fertility and family building benefits through Progyny
  
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• Family support, including adoption assistance, child and elder care resources and consumer discounts
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan
  
• Retirement readiness and rollover services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Desktop Service Specialist for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

As the leader in this space, the employee will assist with procurement in hardware / software, along with assisting the device and application setup for corporate users. This role will monitor and manage assets for our area by ensuring our asset management is up to date. Serves as 3rd level support for desktop related issues/break fix. Assists with remediation of security risks and vulnerabilities in the corporate client environment. Installs software and performs hardware upgrades as well as refreshing computers. Provides basic Mobile Device Messaging Support.

Develops new technical requirements by creating/maintaining documentation, knowledge bases, wiki, etc. Both for the IT team and end users. In addition, will work alongside our various IT partners for project related work. Helps train additional staff members on new or existing products. Will assist with and aide in an escalation point for business owners, product owners, and team members for any issues that will not meet SLAs. Provides feedback on the creation and delivery of Standard Operating Procedures and Policies.

A solid understanding of the desktop environment and a general understanding of technologies that touch the desktop (network, server environment, active directory, and security standards) is required. Must be a team player, display strong initiative and have a customer focused attitude.

Will be asked to participate in the evaluation of new technologies from the desktop perspective that are of significance to HCA IT&S. Will attend team meetings with Manager and team members. Will suggest creative and innovative ideas that will improve the processes and procedures related to the corporate desktop environment.

As the Desktop Service Specialist, will assist with monitoring / managing a ticket queue that requires an active interest in maintaining SLAs. In addition, this position will have responsibilities ensuring our executive team is prioritized and has minimal disruptions.

GENERAL RESPONSIBILITIES   

(The essential responsibilities and accountabilities of this position including interactions with other departments and outside vendors, if applicable, in PRIORITY order.)

• Image, prepare and deploy workstations
• 3rd level support for device break/fix.
• Completes software installs.
• Completes hardware upgrades
• Malware remediation and removal
• Mobile device support
• Windows / Apple OS X support
• Virtual Desktop basic support
• Basic telecom support (installing softphones, assigning phone numbers, etc.)
• Support both onsite and remote employees
• Procures new hardware and ensures active stock for new hires and replacement systems
• Assist with yearly workstation refresh project

RELEVANT WORK (Minimum amount of specifically related experience which is required to perform the role at this level.

Experience: 

• 5+ Years

MANAGEMENT EXPERIENCE:

• Less than 1 Year

EDUCATION:

• Bachelor’s Degree Preferred
  

OTHER QUALIFICATIONS:

(Required licenses, certificates, specific skills, personal traits, e.g., RN, CPA, able to type 90 wpm, detail orientation.)

Must have experience with:

• Windows OS / Apple MacOS
• Mobile Device Management Platforms
• Remote Support
• Software Deployment Technologies such as Microsoft SCCM
• Software and Hardware troubleshooting skills
• Leading others
• Networking concepts
• Customer service attitude

Excellent written and oral communication skills for both technical and non-technical audiences.

MCP or Comp TIA A+ or Network+ preferred.

PHYSICAL DEMANDS/WORKING CONDITIONS 

(Specific statements of physical effort required and description of work environment; e.g., prolonged sitting at CRT, required travel %)

• Prolonged sitting at monitor
• Lifting/moving standard workstation equipment
• On call rotation which may require limited afterhours support
• Support and Travel to multiple locations within the Greater Nashville Area

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Desktop Service Specialist opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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