Senior Desktop Technician in Nashville, Tennessee, United States
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HCA Healthcare

Senior Desktop Technician

Nashville, TN, United States
Full-time • No Weekends
Information Technology   Job ID: 676584
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Description

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Senior Desktop Technician opening with HCA Healthcare today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Senior Desktop Technician for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

Installs hardware and software for new and existing users. Provides end-user support for PC hardware/software and network connectivity; provides advanced application and operating system troubleshooting in conjunction with other ITG support personnel. Frequently called on to meet with user personnel. With limited direction, defines and determines the best approach to meet the user and implementation requirements for assigned routines. Acts in a leadership role for the group, working directly with management to coordinate with the other Desktop Techs for large projects. Can serve on project teams as a technical representative for the group. Does research for problems and documents solutions for the group. Usually acts as a lead technician for the building if there is more than one technician assigned. Assists in projecting and meeting annual budgets.

GENERAL RESPONSIBILITIES

Second-level desktop hardware and software support for Nashville Corporate Office

First-level support for connectivity issues and some hardware and software support

Works with corporate asset manager to ensure the accuracy of asset management database about pc related assets/software

Assist with deployments of software/hardware to corporate campus and other project-related implementations e.g. Disaster Recovery testing week, classroom set-up etc…

Creates documentation of best practices as needed

Special project work such as participating in monthly vendor meetings, providing input on projects such as hard drive encryption, assisting 3rd level support with team initiatives and problem resolution, etc.

College graduate preferred with technical training and 5or more years experience. Systems/Network Administration experience in a Windows enterprise environment.

24x7 on-call rotation. 

What qualifications you will need:

EDUCATION

Bachelor’s Degree - Preferred

Technical Training

RELEVANT WORK EXPERIENCE

5 or more years

OTHER/SPECIAL QUALIFICATIONS

Windows 10

Mac OS

IOS/Android phones

Networking concepts

Customer service attitude

PHYSICAL DEMANDS/WORKING CONDITIONS

Extensive walking.

Ability to sit stand and kneel for extended periods.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Senior Desktop Technician opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Details

Information Technology
Full-time • No Weekends

COVID-19 Vaccination

In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role MAY require you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations, or to have applied for a medical or religious exemption (including booster for California). (For further clarification, please ask your recruiter.)

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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