Consulting Product Analyst in Nashville, Tennessee, United States
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HCA Healthcare

Consulting Product Analyst

Nashville, TN, United States
Full-time • No Weekends
Information Technology   Job ID: 610271
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Do you want to join an organization that invests in you? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.


HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Consulting Product Analyst like you to be a part of our team.

Job Summary and Qualifications

HCA Healthcare is seeking a Lead Product Analyst with 7+ years of experience delivering and supporting enterprise level software solutions. Provide recognized knowledge of features, functionality and utilization of products. Provide product expertise, design detailed product functionality, identify and escalate significant project issues. Provide hands-on expertise to independently resolve service delivery or functionality issues with a product, frequently communicating with end users and vendors. Continually mature an understanding of how business owners/practitioners utilize the product(s) by maintaining strong relationships with business partners and product users. Contribute product knowledge to trainers, documenters and testers. Provide mentoring to other Product Analysts.

Major Responsibilities:

  • Lead collaboration with development, technical entities/vendors, and project team members to provide hands-on expertise to independently resolve service delivery or functionality issues with a product, leading frequent communication with end users.
  • Work with the project team to handle issue escalation to the vendor if applicable.
  • Maintain involvement and knowledge of projects related to their products and collaborates with team members to monitor product issue that places the project at risk.
  • Work as part of a team to successfully implement fixes, patches and version upgrades released by a vendor, collaborating with project teams to evaluate and decide upon their application for HCA. Contributing participant in establishing release schedule definition for the product, balancing vendor updates with the needs of HCA.
  • Represent the IT product owner on projects, contributing detailed knowledge of product features and functions, working with software vendors and product development peers to understand new product features.
  • Support product implementation, customization, or development and document technical requirements.
  • Lead system and customer support, incident resolution, and issue escalation procedures.
  • Oversee pilot preparation, coordinating rollouts, documenting process through initial deployments and transferring deployment responsibility as needed.
  • Work with the IT team to implement usual business maintenance requirements for the system in production including resolution of system issues, discovery of new configuration requirements and the configuration of constituent applications.
  • Support the deployment of changes into production.
  • Build strong relationships within the department and across the organization, including business owners.
  • Effectively lead and manage multiple projects and tasks at a time without loss of efficiency or composure.
  • Operational Support (25%)
  • Work with the IT team to implement usual business maintenance requirements for the system in production including resolution of system issues, discovery of new configuration requirements and the configuration of constituent applications.
  • Support the deployment of changes into production.
  • Lead knowledge of product(s) functionality to requirement definition activities for initial product deployment and product enhancements.
  • Participate in vendor evaluations for products that are projected to deliver business value, require IT infrastructure changes, or present technical or operational risk.
  • Continually mature an understanding of how business practitioners utilize the product(s), by maintaining relationships with the business partners and product users.
  • Develop or maintain updated product documentation, oversee the preparation of the product testing strategy and testing execution plan.
  • Oversee the development of user documentation and manuals, training material, and/or job aids.
  • Mentor other Product Analysts on supported applications and best practices.
  • Work independently or collaboratively as part of a team.

What qualifications you will need:

  • Bachelors Degree preferred
  • 7 + years of relevant work experience

Knowledge, Skills, Abilities, Behaviors:

  • Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients.
  • Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.
  • Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA.
  • Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
  • Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement.
  • Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.
  • Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.
  • Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Consulting Product Analyst opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Information Technology
Full-time • No Weekends

COVID-19 Vaccination

In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role MAY require you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations, or to have applied for a medical or religious exemption (including booster for California). (For further clarification, please ask your recruiter.)

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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