Guest Services Specialist II PRN in Asheville, North Carolina, United States
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Mission Hospital

Guest Services Specialist II PRN

Asheville, NC, United States
PRN/Per Diem • PRN Status/As Needed Schedule
Admitting Registration Clerical and Scheduling   Job ID: 516296
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Description

Introduction

Do you have the PRN career opportunities as a(an) Guest Services Specialist II PRN you want with your current employer? We have an exciting opportunity for you to join Mission Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Guest Services Specialist II PRN where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

Job Summary:

Performs as a patient and family advocate to improve customer service and promote a culture of Patient and Family Centered Care. Uses effective communication, engagement and critical thinking skills to serve guests by answering inquiries in person or by phone. Monitors and provides assistance to guests seeking access to the Emergency Department while demonstrating caring and compassion and willingness to help at all times. Functions as liaison with patients and families by seeking out and addressing concerns in a timely and proactive manner.  

What qualifications you will need:

Required Education: High School Diploma or Equivalent 

Preferred Education: Associates degree or above 

Required License: None 

Preferred License: None 

Required Experience: One year of experience working in customer relations or other public contact field. Experience with accessing information through an automated system. Attendance of De-Escalation 101 and Compassionate Conversation classes within first year (Mission Health Courses). 

Preferred Experience: None  


This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

Mission Hospital, located in Asheville, is Mission Health’s flagship hospital and is licensed for 763 beds. Business North Carolina ranked Mission Hospital the No. 1 “Best Hospital” in North Carolina for 2017 and 2018, and Mission Hospital ranked among the top 1% of “Best Hospitals” nationally in 2016 by Healthgrades. We are the regional referral center for tertiary and quaternary care and the region’s only Level II trauma center. Mission Hospital also includes Mission Children’s Hospital – the region’s only children’s hospital – providing 30 pediatric sub-specialists. We’re the busiest surgical hospital west of Raleigh, North Carolina, and the second-busiest in the state. Mission Hospital provides the only open heart and interventional cardiology in the region, and is the only Cyberknife provider west of Raleigh.


"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Guest Services Specialist II PRN opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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Details

PRN/Per Diem • PRN Status/As Needed Schedule

COVID-19 Vaccination

In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations, or to have applied for a medical or religious exemption (including booster for California).

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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