Virtual Assistant Director Credentialing in Nashville, Tennessee, United States
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Virtual Assistant Director Credentialing

Work from Home
Nashville, TN, United States
Full-time • Work From Home
Directors and Managers   Job ID: 529301
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Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Virtual Assistant Director Credentialing opening with Parallon today and find out what it truly means to be a part of the HCA Healthcare team.


Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Virtual Assistant Director Credentialing for our team to ensure that we continue to provide all patients with high-quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

As the Assistant Director for the Credentialing Process Center, you will assist the Director in the management of compliance responsibilities for the Credentials Processing Center (CPC). You will coordinate efforts with HCA’s Medical Staff Services Departments (MSSDs), facility and division leadership, Clinical Operations Group (COG), and other CPC personnel to facilitate confirmation, communication, and escalation of verification information identified. You will also be responsible for ensuring a timely, effective credentialing process for initial appointments, reappointments, requests for additional privileges, and dynamic monitoring of key expirables for HCA entities supported by the CPC.

In this role, you will:

  • Direct and manage effective day-to-day operations of the credentialing functions through maintaining appropriate staffing levels and productivity to meet targeted service levels, turnaround
  • times, and satisfaction/quality levels.
  • Ensure high quality, timely, and accurate credentialing processes and support process standardization and optimization.
  • Direct and manage execution of assigned compliance responsibilities
  • Monitor flagging inventory to confirm timely processing and resolution of escalation backlogs
  • Work with Compliance Manager, as needed, with flag processing, communication, and monitoring to support timely flag administration
  • Administer HCA-selected credentialing and privileging software applications.
  • Ensure CPC compliance with HCA facilities policy and procedures, state and federal regulatory entities (e.g., TJC) and participate/assist with facility audits/surveys.
  • Coordinate efforts with facility and division partners to ensure timely resolution of identified credentialing file flags.
  • Maintain communication with other Compliance Leaders and team members to assure consistent processes are being maintained.

What qualifications you will need:

  • BA/BS degree required
  • At least 2 years of management experience required; Centralized credentialing/primary source verification office experience preferred
  • TJC certified organizational experience strongly preferred
  • Detailed working knowledge of the health care and credentialing industry, including medical-legal issues and laws, regulatory agencies, and other national standards preferred
  • NAMSS certified for CPMSM and/or CPCS preferred 

"Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Virtual Assistant Director Credentialing opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing; apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position is incentive eligible.


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Directors and Managers
Work from Home
Full-time • Work From Home

COVID-19 Vaccination

In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role MAY require you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations, or to have applied for a medical or religious exemption (including booster for California). (For further clarification, please ask your recruiter.)

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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