Virtual Patient Customer Service Liaison in Nashville, Tennessee, United States
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Virtual Patient Customer Service Liaison

Work from Home
Nashville, TN, United States
Full-time • Work From Home
Admitting Registration Clerical and Scheduling   Job ID: 503883
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Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Patient Care Liaison WFH with Work from Home you can be a part of an organization that is devoted to giving back!

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Work from Home family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Patient Care Liaison WFH to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

As a Patient Care Liaison, you will be responsible for providing and contributing to the company’s mission, vision, and values by receiving inbound, outbound and electronic requests to assist in scheduling patient appointments and services. 

What you will do in this role: 

  • Speak with customers, patients and stakeholders 

  • Perform all components of call processing for inbound and outbound contacts while documenting those calls in the system 

  • Ensure performance and quality standards are met 

  • Schedule patient appoints for follow up 

  • Demonstrate the ability to be kind, compassionate, considerate, approachable, friendly and open minded 

  • Provide superior customer service to internal and external customers and patients 

  • Support the vision and strategy of the contact center while positively promoting the services offered and elevating issues to contact center leadership 

Qualifications you will need: 

  • Entry level knowledge required, which can be generally obtained through completion of a High School Diploma or GED 

  • Experience Scheduling appointments 

  • One year of customer service experience preferred 

  • One year of experience using an internet-based software program 

  • Work from home roles require employees must have high speed internet 25MB download and 6MB upload.  

 

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Patient Care Liaison WFH opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Details

Work from Home
Full-time • Work From Home

COVID-19 Vaccination

In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role MAY require you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations, or to have applied for a medical or religious exemption (including booster for California). (For further clarification, please ask your recruiter.)

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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