Medical Office Specialist and Scheduler PRN in Austin, Texas, United States
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St. David's Healthcare

Medical Office Specialist and Scheduler PRN

Austin, TX, United States
PRN/Per Diem • PRN
Admitting Registration Clerical and Scheduling   Job ID: 234180
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Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Medical Office Specialist/Scheduler PRN today with St. David's Healthcare.


St. David's Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Medical Office Specialist/Scheduler  PRN. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

This position will be a business support staff role that works with our provider team, business team, and employee health team on a daily basis. The PRN role will specifically help with front desk tasks, Scheduling patients for exams/procedures, checking in patients, chart preparation, answering phones, data entry, and health information management needs. Maintains patient records in a confidential and organized manner and facilitates general communications for the clinic. Provides needed assistance to ensure OHS operates efficiently and provides high quality services in accordance with the organization’s mission, vision, values, and goals.

1. Responsible for processing incoming patients into the clinic system.

  • Courteously greets patients; advises them of waiting times and options for waiting and/or appointment availability.
  •  Uses proper techniques to screen patients regarding method of payment.
  •  Obtains a signed authorization for treatment from each patient.
  •  Verifies insurance eligibility promptly and correctly.
  •  Acquires necessary information to register patients on the computer through use of patient registration form or other means as needed.
  •  Updates addresses and phone numbers on established patients.
  •  Selects appropriate clinic procedures from computer database and generates flow sheet and chart documentation.
  •  Advises Business Office Manager or Operations Manager immediately of any problems experienced with computer equipment, software, or registration challenges.
  •  Notifies clinic supervisor / Operations Mgr. of delays in care. Facilitates timely services for OHS customers.
  •  Collects appropriate payments form self-pay clients following visit.

2. Responsible for answering incoming phone calls and scheduling procedures / exams.

  • Answers the telephone within five rings and handles conversations in a pleasant and caring manner.
  •  Takes accurate messages for other staff members. Completes clinic message form or transfers calls to the appropriate staff member.
  •  Answer questions regarding OHS inquiries or customer/patient concerns.
  •  Books appointments and documents information in appointment record keeping system.

3. Responsible for checking out patients treated at OHS.

  • Collects appropriate fees after treatment; properly enters codes and charges.
  •  Keeps accurate and balanced day sheets of patient activity; prepares accurate summary sheets and deposits; reconciles deposits to day sheets. Files summary sheet in office records; forwards deposits to accounting department.
  •  Completes patient follow-up per physician/ medical staff orders (i.e.; MRI appointments, referrals, etc.).
  •  Processes discharge paperwork and places medical record in the appropriate place.

4. Maintains and assembles patient medical records.

  • Maintains confidentiality of patient records and information according to legal requirements and OHS standards.
  •  Accurately prepares new patient charts, retrieves established patient charts, and photocopies charts promptly as needed.
  •  Pulls and prepares patient charts prior to appointments. (Prior day)
  •  Promptly files returned charts.
  •  Files charge sheets, encounter forms, reports, and other papers promptly according to guidelines for organization.
  •  Handles chart requests and records release requests accurately and in a timely manner.
  •  Pulls charts for other needs, such as telephone calls, incoming records reports, and gives them to appropriate staff.
  •  Accurately documents missed/canceled appointments inpatient charts.
  •  Maintains files and monitors status of outgoing patient records request.

Shift Time: 7:45AM-1:00PM M-F

What qualifications you will need:
  • High School Graduate / GED
  •  Other preferred experience: 6 months in a medical setting. Bilingual 

  • Call center experience preferred 

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

St. David’s HealthCare, which is one of the largest healthcare systems in Texas and the third-largest employer in the Austin area. St. David’s HealthCare was formed through a unique partnership between HCA Healthcare and two local non-profits — St. David’s Foundation and Georgetown Health Foundation.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Medical Office Specialist PRN opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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PRN/Per Diem • PRN

About HCA Healthcare

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