Do you want to join an organization that invests in you as a Provider Solutions Specialist? At Centerpoint Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Centerpoint Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Provider Solutions Specialist like you to be a part of our team.
The Provider Solutions Specialist is an integral role for HCA's Information Technology Group. Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, this role serves as the primary training and support resource for providers in the healthcare setting. The role requires working closely with providers, but also involves working with an ecosystem of healthcare professionals including provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, facility leaders, and others. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA technologies. Duties also include ensuring providers (and personnel) have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows.
Assists in implementation and support of systems and technologies deployed to physicians and physician offices
Active participation in projects that affect physicians
Installs and supports IT&S software per HCA and Division IT&S standards and guidelines, focusing on products HCA provides to support the physician community
Recommends process changes that improve the implementation, maintenance, and support of providerfacing equipment and technologies
Assists in testing physician-related systems for facility-specific requirements
Works to develop and deploy best practices for physician support
Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed
Provides physician technology support to facility-based and referring physicians
Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases
Documents interactions with physician and physician teams to confirm needs are met and report issues to other teams
Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical group or vendor to resolve the problem and coordinates as needed
Monitors and communicates trends and issues that may affect administration/physician relationships
Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable. Provides on-call support as needed
Serves as a subject-matter expert for provider support to the Service Desk Community
Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance
Assures providers and staff have access to appropriate patient data
Promotes system security and patient confidentiality and helps ensure compliance
As directed, conducts or assists with access reviews and audits
Tracks, monitors, and enhances provider utilization of HCA technologies, by offering at the elbow support and one-on-one training
Contributes to division and facility strategic planning with regard physician product lines
Acts as an advocate for physicians and physician office staff needs
Provides an overview of provider-facing technology solutions to Provider Relations team. d) Serves in liaison role for all new provider-related applications
Works with Provider Relations and Medical Staff Teams to ensure the accuracy or physician data and physician group listings in HCA systems
College graduate or advanced course studies or related experience with 3 years previous experience in healthcare related field preferred
This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved)
ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Provider Solutions Specialist Centerpoint Med Ctr opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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HCAhrAnswers at 1-844-422-5627 option 1.