Provider Solutions Specialist Centerpoint Med Ctr in Independence, Missouri, United States
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Centerpoint Medical Center

Provider Solutions Specialist Centerpoint Med Ctr

Independence, MO, United States
Full-time • Days 7-10 Hrs/Wkdays Only
Information Technology   Job ID: 380419
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Description

Introduction

Do you want to join an organization that invests in you as a Provider Solutions Specialist? At Centerpoint Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Centerpoint Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Provider Solutions Specialist like you to be a part of our team.

Job Summary and Qualifications

The Provider Solutions Specialist is an integral role for HCA's Information Technology Group. Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, this role serves as the primary training and support resource for providers in the healthcare setting. The role requires working closely with providers, but also involves working with an ecosystem of healthcare professionals including provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, facility leaders, and others. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA technologies. Duties also include ensuring providers (and personnel) have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows.  

Duties

Assists in implementation and support of systems and technologies deployed to physicians and physician offices

Active participation in projects that affect physicians

Installs and supports IT&S software per HCA and Division IT&S standards and guidelines, focusing on products HCA provides to support the physician community

Recommends process changes that improve the implementation, maintenance, and support of provider[1]facing equipment and technologies

Assists in testing physician-related systems for facility-specific requirements

Works to develop and deploy best practices for physician support

Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed

Provides physician technology support to facility-based and referring physicians

Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases

Documents interactions with physician and physician teams to confirm needs are met and report issues to other teams

Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical group or vendor to resolve the problem and coordinates as needed

Monitors and communicates trends and issues that may affect administration/physician relationships

Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable. Provides on-call support as needed

Serves as a subject-matter expert for provider support to the Service Desk Community

Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance

Assures providers and staff have access to appropriate patient data

Promotes system security and patient confidentiality and helps ensure compliance

As directed, conducts or assists with access reviews and audits

Tracks, monitors, and enhances provider utilization of HCA technologies, by offering at the elbow support and one-on-one training

Contributes to division and facility strategic planning with regard physician product lines

Acts as an advocate for physicians and physician office staff needs

Provides an overview of provider-facing technology solutions to Provider Relations team. d) Serves in liaison role for all new provider-related applications

Works with Provider Relations and Medical Staff Teams to ensure the accuracy or physician data and physician group listings in HCA systems

What qualifications you will need:

College graduate or advanced course studies or related experience with 3 years previous experience in healthcare related field preferred

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved)

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Provider Solutions Specialist Centerpoint Med Ctr opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Details

Information Technology
Full-time • Days 7-10 Hrs/Wkdays Only

COVID-19 Vaccination

In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role MAY require you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations, or to have applied for a medical or religious exemption (including booster for California). (For further clarification, please ask your recruiter.)

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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