Call Center Agent in Plano, Texas, United States
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Call Center Agent

MSO - Texas Back Institute
Plano, TX, United States
Full-time • Days 7-10 Hrs/Wkdays Only
Admitting Registration Clerical and Scheduling   Job ID: 381708
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Do you want to join an organization that invests in you as a(an) Call Center Agent? At MSO - Texas Back Institute, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.


MSO - Texas Back Institute, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Call Center Agent like you to be a part of our team.

Job Summary and Qualifications

Overall Description:

The Call Center Rep is the primary point of contact for new and existing patients seeking to

schedule appointments with our providers.

Responsibilities include:

• Initial contact for incoming calls. Calls may be related to patient scheduling, care or

unrelated calls for direction or instruction.

• Complete intake assessment as needed from callers.

• Determine scheduling needs based on intake responses, location and other factors.

• Schedule initial appointments utilizing EHR system.

• Respond to medical records request as required.

• Track incoming referral information. Maintain referral reporting systems.

• Enter phone notes in a timely and accurate manner.

• Reliable attendance required to ensure consistent excellent customer service.

Minimum Requirements

• High school diploma or equivalent. College preferred.

• Experience in medical office with high call volume preferred.

• Experience with patient intake processes preferred.

• Superior time management skills and a self-starter.

• Excellent communication skills and proven record of building and maintaining positive

relationships. Ability to build rapport with patients and others quickly.

• Organized and detailed orientated with thorough follow up ability.

• Knowledge of insurance coverage and claims process preferred.


• Maintain a positive attitude at all times. Always strive to find or be the solution for the


• Present a professional image.

• Demonstrates exemplary customer service skills for both internal and external customers.

• Ability to relate effectively with others with demonstrated understanding of how to approach or

respond to individuals based on their personal style and needs.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit. The employee is

frequently required to use hands, fingers to handle or feel, occasionally walk or stand and

infrequently carry boxes/supplies of 10 lbs. or less.

The physical requirements described above must be met by an employee to successfully perform

the essential functions of the job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions of the job.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities,

duties or responsibilities that are required of the employee. Duties, responsibilities and activities

may change, or new ones may be assigned at any time with or without notice.

Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare’s graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.   In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Call Center Agent opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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MSO - Texas Back Institute
Full-time • Days 7-10 Hrs/Wkdays Only

COVID-19 Vaccination

In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role does not require* you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations, or to have applied for a medical or religious exemption. (*However there are rare exceptions for some roles that may be required to comply with the mandate. Ask your recruiter for more details.)

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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