Tech Analyst II Overland Park Reg Med Center in Overland Park, Kansas, United States
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Overland Park Regional Medical Center

Tech Analyst II Overland Park Reg Med Center

Overland Park, KS, United States
Full-time • Days 7-10 Hrs/Wkdays Only
Information Technology   Job ID: 380452
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Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Technical Analyst II with the MidAmerica Division you can be a part of an organization that is devoted to giving back!

Benefits

The MidAmerica Division offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the MidAmerica Division family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Technical Analyst II to help us reach our goals. Unlock your potential!

Job Summary and Qualifications  

The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.  

Duties:

Installs and repairs division ITG equipment and software per HCA and division ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products 

Responds to and resolves inquiries and requests for assistance with division computer systems, and provides a superior customer support experience for division users 

Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed 

Logs and tracks problems; reviews problem tracking databases, mentors, trains and supports entry-level technical analysts, and performs division-based moves 

Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures 

Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted 

Aids and trains users on division technology 

Performs preventative maintenance, and recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software

Effectively works with customers, Service Desk and Technical Services personnel 

Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance 

Adheres to and supports HCA ITG standards, policies and procedures 

Maintains and protects confidentiality with regard to all aspects of patient care and employee information 

Adheres to Code of Conduct and Mission & Value Statement , and performs other duties as assigned  

What qualifications you will need:

Bachelor’s degree in information systems or healthcare related field is preferred

Must have three years IT experience

Basic certification in A+ and Microsoft desktop product support is preferred; education and/or experience may be substituted for A+ certification

Valid state drivers license and proof of auto insurance, if applicable

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Technical Analyst II opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Details

Information Technology
Full-time • Days 7-10 Hrs/Wkdays Only

COVID-19 Vaccination

In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role MAY require you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations, or to have applied for a medical or religious exemption (including booster for California). (For further clarification, please ask your recruiter.)

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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