Client Support Analyst in Sunrise, Florida, United States
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Client Support Analyst

HealthTrust Workforce Solutions
Sunrise, FL, United States
Full-time • Days 7-10 Hrs/Wkdays Only
Information Technology   Job ID: 296468
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Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Client Support Analyst today with HealthTrust Workforce Solutions.

Benefits

HealthTrust Workforce Solutions, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Client Support Analyst. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

JOB SUMMARY

 This position will be responsible for the day-to-day troubleshooting, administration, installation of hardware and software, and answering to all Level-I support request sent via email, tickets opened through the portal, and phone calls. It requires a high level of interaction with cross functional teams for the management of support tickets and issues and interaction with vendors to resolve all Level-I issues. Participate in IT on-call rotation

 GENERAL RESPONSIBILITIES 

  • Respond to requests for technical assistance by phone, email and/or using a help desk management system 
  • Provide a single point of customer contact for technical and support issues, facilitate cross-functional solutions to issues
  • Participate in call center environment to answer all customer calls in support of IT Level-I issues while maintaining a confident, helpful, and positive tone on all calls 
  • Ownership of issues by escalating incidents and problems to the appropriate technical resources 
  • Installing, configuring and maintaining Windows desktop operating systems across a variety of devices 
  • Proficiency with Microsoft Office products suite 
  • Handle technology problems with Mobile device iOS and Android 
  • Technical understanding of various hardware, software, and networking system supported 
  • Active Directory administration in support of access management for all enterprise users 
  • Track issues to resolution updating the internal knowledgebase 
  • Creating documentation such as policies, procedures, workflows and support guides 
  • Proprietary applications support 
  • Support the installation and troubleshooting of network and local Printer 
  • Perform command-line and PowerShell task and configuration management with personal computers 
  • Manage third party vendors through problem resolution 
  • Participate in IT on-call rotation 

EXPERIENCE 

  • 1+ years 

EDUCATION 

  • College Graduate Required Undergrad 
  • Associate degree, preferably in Computer Science or Information Systems, and/or equivalent formal training, technical certification, or equivalent experience in computer discipline. 

OTHER/SPECIAL QUALIFICATIONS 

  • CompTIA A+ certification 
  • Microsoft Office Specialist Expert certification a plus
  • Must have PC troubleshooting skills 
  • Office 365 knowledge 
  • A polished phone presence, and superior verbal and written communications skills 
  • Excellent interpersonal skills 
  • Ability to learn new software programs 
  • Ability to effectively decipher, comprehend and prepare technical documentation 
  • Works well independently and in a team environment 

PHYSICAL DEMANDS/WORKING CONDITIONS

  • Exert up to 30 lbs. force occasionally and/or up-to 10 lbs. frequently
  • Requires prolonged sitting and some bending, stooping, and stretching 
  • Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment 
  • Requires the perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discriminations in sound
  • Work is performed in an office environment and involves frequent contact with staff and the public

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Client Support Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Details

Information Technology
HealthTrust Workforce Solutions
Full-time • Days 7-10 Hrs/Wkdays Only

COVID-19 Vaccination

In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role MAY require you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations, or to have applied for a medical or religious exemption (including booster for California). (For further clarification, please ask your recruiter.)

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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