Contact Center Agent in Austin, Texas, United States
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Contact Center Agent

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Austin Diagnostic Clinic
Austin, TX, United States
Full-time • Days 7-10 Hrs/Wkends Rotate
Admitting Registration Clerical and Scheduling   Job ID: 290928
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Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Contact Center Agent today with Austin Diagnostic Clinic.

Benefits

Austin Diagnostic Clinic, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Contact Center Agent. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

We are looking for a Contact Center Agent who is ready to be the main liaison between ADC and our patient family. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. Do not be fooled, this is not your typical call center! We want you to apply now so you can start helping people.

What you will do in this role: 

· Manage inbound and outbound patient calls in a timely manner.

· Identify patients’ needs and wants, give your best to provide compassionate service.

· Research every issue and provide solutions to them.

· Build strong relationships with patients.

· Follow our patient engagement strategy

What Qualifications you will need:

· Excellent listening skills.

· Ability to adapt to different personality types

· Patient focus

· Ability to multi-task

· Excellent time management skills

· Call center or retail/hospitality experience highly preferred

    · Experience in a medical office setting and/or using an EMR is a plus


    Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare’s graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.

    HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.   In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

    "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
    HCA Healthcare Co-Founder

    If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Contact Center Agent opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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    Details

    Austin Diagnostic Clinic
    Full-time • Days 7-10 Hrs/Wkends Rotate

    COVID-19 Vaccination

    In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role does not require* you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations, or to have applied for a medical or religious exemption. (*However there are rare exceptions for some roles that may be required to comply with the mandate. Ask your recruiter for more details.)

    About HCA Healthcare

    What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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