Medical Receptionist - Altamonte Springs in Winter Springs, Florida, United States
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Medical Receptionist - Altamonte Springs

Winter Springs, FL, United States
Full-time • Mixed > 10 Hrs/Wkends Rotate
Admitting Registration Clerical and Scheduling   Job ID: 294752
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Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Receptionist - Altamonte Springs opening with MD Now today and find out what it truly means to be a part of the HCA Healthcare team.


MD Now, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Medical Receptionist - Altamonte Springs for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

  • Welcomes and greets patients in a polite, friendly, prompt and helpful manner.
  • Answers multiple line switchboard and transfer calls to appropriate staff members.
  • Answers the phone by the third ring and always identifies their self by name, company name with an offer of assistance.
  • Keeps track of all facility guests, community representatives, job applicants, and all other non-patient guests who enter the facility by maintaining a visitor log. Immediately notifies the appropriate personnel of the guest’s arrival.
  • Obtains proper consent forms. Obtaining proper patient consents prior to admission is one of the most basic fundamental duties of the job of front desk staff. Patient consent forms are legal documents and it is our policy that no patient is to be seen if they have not signed, refuse to sign or have altered the consent forms in any way.
  • Obtains accurate patient information and precisely enters it into the computer system for new patients. Obtains accurate patient information and faithfully updates it for returning patients to maintain accuracy for patients, billing department and third party payors.
  • Scans charts, demographic forms and HIPAA Acknowledgement forms, etc. and always double checks to make certain scans are legible.
  • Collects and posts payments, and gives receipts to patients.
  • Obtains and verifies insurance information by contacting insurance companies or using web based system in the Internet.
  • Makes sure all patient forms are completed correctly and reviews for accuracy, according to office policies.
  • Enters procedures codes into progress notes. Completes charts and confirm with proper initials.
  • Schedules appointments.
  • Counts Petty Cash.
  • Follows opening and closing procedures according to office guidelines. Assures the readiness of the Front Desk area for each working day. Including but not limited to; makes copies, clean and organize Front Desk, stock refrigerator, verify money and drop in safe, turn on/off computers, lock/unlock all doors, turns phones to “Night” mode, etc.
  • Maintains Front Desk area, patient restroom and lobby areas are clean and organized on an hourly walk-around basis. Throws away old bottles, straighten magazines.
  • Conducts themselves professionally and responsibly at all times in a manner which protects and safeguards the confidentiality of patient information in compliance with HIPAA laws.
  • Does not discuss or disclose confidential patient information outside of the workplace.
  • Closes computer screens, protects passwords and locks off computer access when walking away from computers.
  • Ensures that drivers’ licenses, insurance cards, credit cards and other patient identification materials are not left unattended on counter tops, in copy machines, etc. and exercises great caution to immediately and personally return them to their proper owner.
  • Ensures all patient registration materials such as paperwork and computer data files containing sensitive information like patient demographic data, social security numbers, credit card numbers, insurance policy information, financial information and other highly sensitive information are locked down or immediately disposed of in the shredding bins expressly provided for that purpose.
  • Self-monitors and exercises discipline in all verbal, email & telephone conversations in accordance with HIPAA laws. Never calls out to patients across the lobby about chief complaint or other medical information, never discusses medical information at the front desk in a manner which may be overheard by other patients, or allows clinical staff to come to the front and discuss sensitive medical information with patients from behind the front desk.
  • Adheres to “red flag” identity theft rules as delineated in company policy and federal regulations.
  • Helps mentor new employees during their training period; answers questions and provides support. Takes initiative and makes use of facility slow periods by reviewing charts, scans and other registration documents for accuracy.
  • Adheres to dress code, phone protocols and all other policies as delineated in the Front Desk Orientation and Training Guide and other training materials.
  • Participates in educational trainings and orientations to maintain and advance competency. Remains current with company emails.
  • Uses the computer time clock in an accurate and responsible manner. Is reliable and punctual in clocking in and out for all shifts and reports all time care errors to Human Resources immediately upon noticing the error.
  • Remains current with company emails.


  • High School graduation or equivalent. 
  • Two (2) years of college and/or an Associate Degree (AA) is helpful. 

MD Now Urgent Care Center is a business that is open 7 days a week, 365 days a year – evenings, holidays and weekends. We have multiple locations and as a condition of your employment you must agree to make yourself available to work at any or all of them. 

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Medical Receptionist - Altamonte Springs opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position is incentive eligible.


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MD Now
Full-time • Mixed > 10 Hrs/Wkends Rotate

COVID-19 Vaccination

In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role does not require* you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations, or to have applied for a medical or religious exemption. (*However there are rare exceptions for some roles that may be required to comply with the mandate. Ask your recruiter for more details.)

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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