Market Director of Practice Operations - Salem in Salem, Virginia, United States
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Market Director of Practice Operations - Salem

LewisGale Physicians -Administrative
Salem, VA, United States
Full-time • Days 7-10 Hrs/Wkdays Only
Directors and Managers   Job ID: 281160
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Executives thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Market Director of Practice Operations for our entire Salem/Roanoke market team where excellence creates excellence.


HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Market Director of Practice Operations role today!

Job Summary and Qualifications

The role of the Market Director of Practice Operations is to direct and supervise the day-to-day functions of assigned clinics in the market/division in accordance with federal, state, and local standards, guidelines, and regulations.   As the leader, you will be responsible for carrying out all established policies and working with and building alignment with medical providers, staff and hospital administration.

What you will do in this role:

  • You will report to the Division Assistant Vice President
  • You will have operational oversight for the entire Salem/Roanoke market which is comprised of approximately 260 providers and 106 practice locations
  • You will be responsible for the routine business and clinical functions of the assigned practice
  • You will develop, implement and monitor annual practice(s) budget(s) by analyzing financial impact of changes in clinical activities and forecasting actual revenue and expenditures versus approved budget and recommend corrective action as required
  • You will be responsible for all practice receivables and collections practices
  • You will monitor purchases for each practice and plan a corrective strategy when order levels are excessive in volume or cost and communicates the strategy with the Division/Market Practice Manager
  • You will select, hire, and evaluate practice management staff as well as recommend professional development for staff
  • You will develop and maintain effective communications between all levels of personnel
  • You will ensure regulatory compliance
  • You will develop and oversee implementation and administration of internal practice policies and procedures in conjunction with Physician Services standard policies and procedures
  • You will interpret applicable laws, rules and regulations and ensures the practice is in compliance with them
  • You will practice certified as Patient Center Medical Home include these additional job duties
  • You will coordinate continuity of patient care with external healthcare organizations and facilities and referrals from the primary care provider to a specialty care provide for practices certified as Patient Center Medical Homes
  • You will participate on a team for data collection, health outcomes reporting, audits and programmatic evaluation related to Patient Centered Medical Home
  • You will perform other duties as assigned

What qualifications you will need:

  • Bachelor’s Degree in health or business administration is preferred
  • Appropriate experience may be substituted for educational requirements
  • 5+ years work and supervisory experience in practice management of multiple locations, multiple specialties
  • Effective working knowledge of healthcare financial management, specifically medical practice accounting, third party reimbursement issues, patient flow and facilities management

Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare’s graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.   In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a Administrator Practice II. Unlock your leadership potential with HCA Healthcare.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


This position is incentive eligible.


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Directors and Managers
LewisGale Physicians -Administrative
Full-time • Days 7-10 Hrs/Wkdays Only

COVID-19 Vaccination

In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role does not require* you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations, or to have applied for a medical or religious exemption. (*However there are rare exceptions for some roles that may be required to comply with the mandate. Ask your recruiter for more details.)

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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