Bilingual Patient Support Specialist in St Louis, Missouri, United States
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Bilingual Patient Support Specialist

Medicaid Eligibility - Internal - CSO
St Louis, MO, United States
Full-time • Work From Home
Admitting Registration Clerical and Scheduling   Job ID: 26573-211675
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Description

SHIFT: Work From Home
SCHEDULE: Full-time


SHIFT: Work From Home - This position is 100% work-from-home!!

SCHEDULE: Full-time Monday-Friday 8:00AM-4:30PM

Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a high performing, patient-centric team.

 We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of our unique benefits we offer include:

• Tuition Assistance Program

• Student Loan repayment program

• Moving, mortgage, and real estate assistance

100% matching 401k based on years of service
• Identity Theft Protection discounts
• Auto, Home, and Life Insurance options
• Adoption Assistance
• Employee Stock Purchase Program (ESPP)

•Paid Time Off (PTO)

We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change! 

As a Patient Support Specialist, you will be responsible for handling account inquiries from patients (primarily via incoming calls), reviewing account information, and working with patients and guarantors to secure payment on outstanding account balances.  We offer a comprehensive training program to provide you with the tools to succeed and provide our patients with the best customer service experience.

Here is just a snapshot of some of the tasks and duties you'll be performing:

• Communicate with customers by phone or via electronic media to obtain information needed to resolve billing inquiries in accordance with department policies and procedures 

• Review patient account information in various systems, perform research as necessary, and take appropriate action to resolve patient inquiry or workflow requests to the appropriate department for resolution..

• Document patient inquiry and actions taken into the appropriate system 

• Work with patients and guarantors to secure payment on outstanding account balances 

• Escalate patient complaints to the appropriate individual or department based on the nature of the complaint 

• Identify problem accounts and escalate as appropriate 

• Create a positive patient experience through listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude 

• Meet and maintain established departmental performance metrics for production and quality

 

Qualifications

Qualifications

Education

High school diploma or GED preferred

Experience (Required):

Minimum one to two years related experience required in either contact center environment or within a healthcare setting.  Strong preference for customer service mentality and the ability to multitask: listen to patients, document calls, and research documented issues simultaneously.

Additional Preferred Experience:

  • Existing knowledge of eClinical Works, Practice Velocity, Epic, Allscripts
  • Highly desirable: Minimum typing speed of 30 words per minute.

 

All employees in this Work-from-home position are required to have high speed business internet (minimum of 50 MB up/down load speed) and must provide proof prior to their start date. 

Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.

HCA Healthcare is dedicated to the growth and development of our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are actively reviewing applications. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#ParallonBCOM 

 

 

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Details

Medicaid Eligibility - Internal - CSO
Full-time • Work From Home

COVID-19 Vaccination

In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role MAY require you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations, or to have applied for a medical or religious exemption (including booster for California). (For further clarification, please ask your recruiter.)

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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HCAhrAnswers at 1-844-422-5627 option 1.

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